Dr. Steve Parese, author of the "Workin' It Out" programs, personally conducts the majority of instructor trainings.
Steve has been an educator for 30 years, teaching and developing programs for juvenile offenders with special education needs in a variety of therapeutic and correctional settings. He received his doctorate from George Washington University, where he directed a teacher-training program in urban special education, and holds degrees from Cornell and American Universities as well.
For the past 15 years, Steve has been an independent consultant, living in a small mountain town in North Carolina. He has written a number of articles and programs regarding cognitive interventions with juvenile and adult offenders, and with hard-to-serve welfare recipients. He has provided training and technical assistance to community-based organizations, correctional agencies and alternative schools, and has spoken at state, regional, national and international conferences to more than 35,000 people across the world.
Dr. Steve Parese SBP Consulting, Inc. PO Box 336 Danbury, NC 27016 SBParese@aol.com office (336) 593-3533 fax (336) 593-2299
About the program series Workin' It Out
WHY WORKIN' IT OUT? One of our primary goals as workforce development professionals is to help needy people find and hold the good jobs that can keep them out of poverty. Yet many of these individuals -- especially those raised in harsh circumstances -- are poorly prepared to join the full time workforce. They lack not only technical skills, but people skills as well. As a result, they frequently leave potentially good jobs because they can’t solve everyday problems or get along with co-workers and supervisors.
The innovative “Workin’ It Out” (WIO) soft skills training program addresses this issue by directly teaching the self-awareness and interpersonal skills needed to work through work-related people problems. This cognitive-behavioral program series has been successfully used with over 16,000 customers across the nation since 1997. Workin’ It Out helps inexperienced, challenging job-seekers develop:
1. Insight into powerful personal beliefs which motivate their behavior; 2. Understanding of employers’ unspoken expectations; 3. Emotional self-management skills to recognize triggers and remain calm under stress; 4. Communication skills to express themselves in difficult social interactions; and 5. Problem solving skills to resolve interpersonal issues rationally, rather than impulsively.
DOES IT WORK? Since
August 1997, the "Workin' It Out" series has been implemented with over 16,000
participants in community colleges, One-Stop Centers, community-based
organizations, and companies within manufacturing, construction,
hospitality, telecommunications, and health care.
We have confidence in the effectiveness of the Workin’ It Out program series for three reasons:
1. The content is based upon the needs of employers, the delivery style upon sound andragogical learning principles, and the conceptual approach upon evidence-based cognitive behavioral programming, an intervention approach supported by three decades of empirical research. The Workin’ It Out program series uses content drawn from the demands of employers, and has been revised several times based upon feedback from actual customers. Trainers, who must be certified to deliver the program, are taught to use a multimodal approach proven to be most appropriate for adult learners from challeging backgrounds. Finally, the methodology used closely follows instructional practices pioneered by cognitive behavioral leaders such as Arnold Goldstein and Barry Glick, lending it a great deal of face validity.
2. The Workin’ It Out program was the subject of a 4-month evaluation conducted by James Nimmer in Denver, CO in 1999. Nimmer evaluated the program using a 4-level evaluation model developed by Donald Kirkpatrick (1994), assessing participant reactions, actual learning, generalization to workplace settings, and actual results. Trainers participating in the 1999 study provided anecdotal information about the class, as well as class evaluations from their customer/participants, the vast majority of which suggested a tremendously positive reaction to the content. In addition, more than 90% of the participants successfully passed the written test and demonstrated the practical skills taught in the class, indicating a high level of learning as well.
Nimmer discovered that once on the job, customers who completed the program were more aware of employers’ expectations, and rated their own employment experience as more satisfactory. They were also rated by their supervisors as less problematic and as having better attitudes than those in a comparison group. These two factors suggested a successful transfer of training from the classroom to the work setting. Unfortunately, the scope of the study did not allow for any significant measure of more tangible results, such as higher wages, increased retention, and career advancement, but it is reasonable to expect that a program such as this, used with a variety of other employment and social support services, might lead to those results.
3. Anecdotal evidence collected over the past 14 years from agencies, customer/clients, and employers continues to support the value of the program as perceived by all three sets of stakeholders.
For example: James (23), a telecommunications worker: "It makes my job more enjoyable. I can handle stress better. I have a choice."
Joanne (38), a certified nursing assistant: "I've learned how to calm people down so I get treated more respectfully.... I'm easier on my co-workers. I don't stress out over lousy workers."
Valeria (31) completed a WiO program at a community based organization: "This is the most important class I've ever taken. I've learned to stop and think before I react to things. To me the most important change I've made is that I haven't yelled at my daughter since I started the class!"
Workin' It OutClients
Our clients in the past 20 years have included the following:
Arbor Education & Training Philadelphia, PA
Billings HRDC Billings, MT
SkillSource Wenatchee, WA
People for People Yakima, WA
Easter Seals/Goodwill Great Falls, MT
North Lawndale Employment Network Chicago, IL
Chicago Christian Industrial League Chicago, IL
Greater Cleveland Growth Association Cleveland, OH
Youth Opportunities Unlimited Cleveland, OH
Twin Cities RISE! Minneapolis, MN
Community College of Denver Denver, CO
Solomon Health Care Lakewood, CO
EchoStar Communications Corporation Littleton, CO
Iowa Western Community College Council Bluffs, IA
St. Louis Regional Jobs Initiative St. Louis, MO
First Coast Workforce Development Jacksonville, FL
Philadelphia Workforce Development Corporation Philadelphia, PA
Customer Service Skills Center St. Louis, MO
Greater Philadelphia Urban Affairs Coalition Philadelphia, PA
Chemeketa Community College Salem, OR
Tillamook Work Solutions Tillamook, OR
Houston Community College Systems Houston, TX
District of Columbia Department of Employment Services Washington, DC
Hampton University CARE program Hampton, VA
Virginia Beach Department of Social Services Va Beach, VA
Oklahoma Department of Rehabilitation Services Oklahoma City, OK
Northern Tier Regional Planning and Development Commission Towanda, PA
Youth Opportunities Unlimited Kalamazoo, MI
More Testimonials from Around the Nation “In 23 years of state service, I have attended (and conducted) many training courses. This was by far the most well-arranged, thought-out, and engaging training I’ve been involved in.” Jarilyn CA Prison Industry Authority, Sacramento, CA “I have to say, one of the best trainings I have ever done. The mix of visual, written, hands-on, and lectures made for a complete curriculum.” Pablo Davalos, Academy Administrator Fresno Rescue Mission, Fresno, CA
“I thought that Steve was a great trainer; with good energy, great stories and excellent training/presentation skills. The program is well structured and thought out. I believe that my clients will benefit a great deal.” Corey S., Director RS Eden, St. Paul, MN
“Your warmth, clear commitment to assisting people in mastering the skills touched me. I also enjoyed your ability to engage and entertain. Thanks for a terrific program.” Jane A., US Probation Officer US Probation Office, Englewood, CA "Insightful. A common sense approach based on scientific study in how to help ex-offenders! Dr. Steve keeps it fresh with great personal stories.” Ann T., US Probation Officer US Probation Office, San Diego, CA