"Will you speak at our conference? Train our staff?" YES!
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Workshops described below may be presented as:
• Dynamic 90-minute workshops for your next large event
• Engaging full-day seminars for your next staff development day
• Informative and inspiring keynotes for your next state or regional conference
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Workshop Topics for 2009-10
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1. “What Employers Really Want: Grasping the Unspoken Rules of Work”
Workshop Description: Inexperienced job seekers often take everyday setbacks personally, and can be very difficult to deal with. Staff who work to place and support these challenging individuals can sometimes find themselves engaging in unproductive behaviors out of sheer frustration. This workshop helps staff build the awareness and skills needed to coach new soft skills and challenging unproductive attitudes in challenging customers.
2. “Code-Switching: Helping Ex-Offenders Transition to Work”
Workshop Description: Ex-offenders face unique challenges when transitioning from corrections to work. Already significant barriers are often overshadowed by antisocial thinking and behavioral patterns that helped them succeed in the chaotic world of criminality -- but sabotage attempts to gain employment. This interactive workshop explores some of the cognitive behavioral patterns keeping ex-offenders from finding success in today's world of work. Participants gain new insights into these dynamics, and explore strategies for helping them make the switch.
3. “Poverty to Work: Connecting with Hard-to-Serve Adults.”
Workshop Description: Welfare reform efforts in the past decade have left TANF caseworkers with a new generation of much harder to serve individuals. In addition to other significant barriers, many of these individuals think, feel and behave in ways that sabotage their own success. This workshop explores four common self-defeating beliefs, then prepares staff with the skills needed to establish rapport and informally counsel challenging customers through emotional issues.
4. “Kids These Days: Preparing At-Risk Youth for Workplace Success.”
Workshop Description: Troubled youth often have difficulty with peers and authority figures -- difficulties sure to cause problems in the workplace. This highly interactive workshop explains why at-risk youth and young adults have trouble adjusting to the culture of the workplace. It then offers cognitive-behavioral strategies for teaching them how to work through workplace problems rather than blowing them out of proportion.
5. “Say WHAT? Building Problem Solving Skills in Challenging Customers.”
Workshop Description: Hard-to-serve customers present a unique challenge to caseworkers and employers. Proud, defensive, and secretive, many would rather be unemployed than admit to making mistakes. This activity-based workshop first explores some of the barriers facing today's most challenging customers. It then teaches a 6-step interpersonal problem solving process based on principles of cognitive skill-building and restructuring. Participants practice some of the essential listening and problem resolution skills needed to better understand and communicate with their most challenging customers.
6. “Skillful Supervision: Tips and Tricks for Difficult Caseworkers.”
Workshop Description: Challenging workers often have difficulty getting along with coworkers, accepting limits, and dealing with authority. Some were raised in harsh or disadvantaged environments, and simply never learned these skills. Others have overwhelming issues in their personal lives and bring them to work, seemingly unaware of professional boundaries. This workshop offers new insights and skills to help supervisors and employers understand and motivate workers to succeed in job-related tasks.
7. “Please Stop That!: De-Escalating and Managing Customer Behavior Problems”
Workshop Description: Dealing with rude, belligerent, challenging individuals can be an everyday occurrence in the human service profession. Effective staff members use verbal and nonverbal techniques to de-escalate potentially explosive situations and to manage minor misbehaviors before they become crises . This intriguing workshop explores two psychological sources of misbehavior, and offers specific techniques to help professionals manage problems in the safest way possible.
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Download pdf "2009-10 Workshop Topics"
Please
contact Dr. Steve Parese (SBParese@aol.com) for more detailed
descriptions, objectives, etc for workshops. Be sure to indicate your
interest in full-day onsite workshop, 90-minute conference
presentations, or 45-minute keynote addresses.
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FEEDBACK ON OUR WORKSHOPS
FROM AROUND THE COUNTRY
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---From The Jobs Council in Medford, OR---
"This training renewed my enthusiasm and inspiration, it gave me new tools to help me be more successful working with clients."
"This training helped me to stop and think that clients bring issues to our meetings. I have to recognize this in communicating with them. DON'T LET THEM DOWN."
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---From Escambia Community Services in Pensacola, FL---
“The workshop was absolutely wonderful. I don’t normally enjoy group activities, but I loved all the activities we did. I learned a lot about myself and the other people in the seminar.”
“The training has been enlightening and informative on a personal as well as a professional level.... even though I began this training as a ‘prisoner,’ you changed that for me.”
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---From Chicago Christian Industrial League in Chicago, IL---
“At first I dreaded attending this training, but once I got here I loved it. It was a learning experience and a retreat. It got the workers to loosen up and have fun with each other. You are definitely an excellent trainer. You made me laugh!"
"Steve did a wonderful job of challenging staff to challenge themselves."
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--From PWDC in Philadelphia, PA--
“Steve was well prepared for the class and allowed members to express their opinions and points of view.”
“Immensely helpful, insightful, and inspiring. It will quietly force you and challenge you in aspects of your own life, professional and personal.”
“Every day I went home excited! It was very informative, interesting, and fun. I’ve come a way with a different attitude.“
Madeline J. Bolden, office manager
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