1. What Employers Really Want: Grasping the Hidden Code of Work Employers seldom explain their unspoken rules to new employees; to them, such expectations are just “common sense.” But inexperienced job seekers often do not intuitively grasp these rules, and may violate their boss’ hidden code and lose their jobs without ever realizing exactly what they’ve done wrong. Skilled case workers can help new workers understand these unspoken expectations and sharpen the people skills needed to succeed in the workplace. This workshop explains what employers really want, then offers specific strategies for (1) coaching new soft skills and (2) challenging unproductive attitudes in difficult customers.
2. “From Jails to Jobs: Helping Ex-Offenders Mentally Transition to Work”
Ex-offenders face unique challenges when transitioning from corrections to work. Already significant barriers are often overshadowed by antisocial thinking and behavioral patterns that helped them succeed in the chaotic world of criminality -- but sabotage attempts to gain employment. This interactive workshop explores some of the cognitive behavioral patterns keeping ex-offenders from finding success in today's world of work. Participants gain new insights into these dynamics, and explore strategies for helping them make the switch.
3. “Their Own Worst Enemies: Connecting with Hard-to-Serve Adults.”
Welfare reform efforts in the past decade have left TANF caseworkers with a new generation of much harder to serve individuals. In addition to other significant barriers, many of these individuals think, feel and behave in ways that sabotage their own success. This workshop explores four common self-defeating beliefs, then prepares staff with the skills needed to establish rapport and informally counsel challenging customers through emotional issues.
4. “Kids These Days: Preparing At-Risk Youth for Workplace Success.”
Troubled youth often have difficulty with peers and authority figures -- difficulties sure to cause problems in the workplace. This highly interactive workshop explains why at-risk youth and young adults have trouble adjusting to the culture of the workplace. It then offers cognitive-behavioral strategies for teaching them how to work through workplace problems rather than blowing them out of proportion.
5. “Say WHAT? Building Problem Solving Skills in Challenging Customers.”
Hard-to-serve customers present a unique challenge to caseworkers and employers. Proud, defensive, and secretive, many would rather be unemployed than admit to making mistakes. This activity-based workshop first explores some of the barriers facing today's most challenging customers. It then teaches a 6-step interpersonal problem solving process based on principles of cognitive skill-building and restructuring. Participants practice some of the essential listening and problem resolution skills needed to better understand and communicate with their most challenging customers.
6. “Skillful Supervision: Tips and Tricks for Difficult Caseworkers.”
Challenging workers often have difficulty getting along with coworkers, accepting limits, and dealing with authority. Some were raised in harsh or disadvantaged environments, and simply never learned these skills. Others have overwhelming issues in their personal lives and bring them to work, seemingly unaware of professional boundaries. This workshop offers new insights and skills to help supervisors and employers understand and motivate workers to succeed in job-related tasks.
7. “Calm Down! De-Escalating and Managing Customer Behavior Problems”
Dealing with rude, belligerent, challenging individuals can be an everyday occurrence in the human service profession. Effective staff members use verbal and nonverbal techniques to de-escalate potentially explosive situations and to manage minor misbehaviors before they become crises . This intriguing workshop explores two psychological sources of misbehavior, and offers specific techniques to help professionals manage problems in the safest way possible.
8. “What Matters Most: Reducing Stress by Reprioritizing”
Human services professionals often have a strong desire to help others. Unfortunately, this generous motive puts us at high risk for stress and burnout. This interesting workshop will first explore four types of stress which can easily overwhelm helpful staff. To remedy this, it offers specific strategies for prioritizing work tasks according to what it truly important, rather than what is simply most urgent. Attendees leave with a deeper understanding of their own motivations and a plan to stay focused on what matters most.
9. “When I was your age…” Today's Multigenerational Workforce
Stodgy GI gens, bossy Boomers, selfish Gen X’ers and needy Gen Y’ers…. and now the iGeneration, too? OMG, how confusing! It can be easy to rely on such negative stereotypes when we lack a deeper understanding of the historical, social, and media forces which shaped each generation’s unique values and perspectives. This workshop explores the challenges of working with customers and coworkers from a variety of generations. Through humorous activities, entertaining music, and relevant research, attendees compare and contrast the needs, perspectives, and issues of each group. The presentation closes with strategies to reach each group, focusing especially upon helping the newest generations adapt to employers' needs and expectations.
10. “Leave me alone!” How childhood trauma impacts adolescent behavior
Many at-risk youth have experienced childhood traumas, and have learned to become relationship-wary. To avoid deeper loss and pain, these teens have developed patterns of behavior that allow them to control disappointments by sabotaging relationships. Unaware, staff may find themselves feeding into these patterns, rejecting children instead of correcting behavior. This workshop begins by exploring four common patterns of self-defeating behavior, then goes on to examine the incidence and impact of childhood trauma. Finally, it offers opportunities to discuss and practice relationship building listening skills. Through music, video, and powerful stories, participants gain valuable insights and skills needed to maintain a helping role in challenging situations.
Testimonials for Dr. Steve Parese
---From The Jobs Council in Medford, OR--- "This training renewed my enthusiasm and inspiration, it gave me new tools to help me be more successful working with clients." "This training helped me to stop and think that clients bring issues to our meetings. I have to recognize this in communicating with them. DON'T LET THEM DOWN."
---From Escambia Community Services in Pensacola, FL--- “The workshop was absolutely wonderful. I don’t normally enjoy group activities, but I loved all the activities we did. I learned a lot about myself and the other people in the seminar.” “The training has been enlightening and informative on a personal as well as a professional level.... even though I began this training as a ‘prisoner,’ you changed that for me.” ---From Chicago Christian Industrial League in Chicago, IL--- “At first I dreaded attending this training, but once I got here I loved it. It was a learning experience and a retreat. It got the workers to loosen up and have fun with each other. You are definitely an excellent trainer. You made me laugh!" "Steve did a wonderful job of challenging staff to challenge themselves." --From PWDC in Philadelphia, PA-- “Steve was well prepared for the class and allowed members to express their opinions and points of view.” “Immensely helpful, insightful, and inspiring. It will quietly force you and challenge you in aspects of your own life, professional and personal.” “Every day I went home excited! It was very informative, interesting, and fun. I’ve come a way with a different attitude.“